Help Desk

The personal computer has become a pervasive productivity tool for companies and end users alike. Most employees can not perform effectively without their PC.  Personal computers have also become increasingly more complex to support and maintain. Examine the hard drive of any standard PC and the likelihood is high that you'll find a flotilla of utilities and applications like Microsoft Office, email, connections to the Internet, ERP applications, and custom software unique to the person's specific role. Such mounting complexity can makes it problematic for an internal Help Desk team to efficiency troubleshoot and resolve technical problems and user questions. Most internal Help Desks are hamstrung by turnover, a lack of broad application training, poor process and tracking procedures, and mediocre tools.

SpecialAI's Help Desk has the tools and experience to support a wide range of operating systems, commercial off-the-shelf software, enterprise software, and custom applications. SpecialAI can provide  many levels of support depending on the customers needs. The Help Desk team currently supports a multitude of applications and continually upgrades their knowledge of new applications, technology, and issue resolution.  This commitment to ongoing expertise reinforces the SpecialAI Help Desk's ability to provide valuable support to your critical day to day IT operation.