|What comes bundled with SpecialAI’s collaboration solution?
In addition to the robust features Zimbra has to offer – see Zimbra page
SpecialAI is unique in our product offering because our level of end user support, systems management, and customized approach is unmatched by any other Zimbra solution available today.
SpecialAI support - SpecialAI is renowned for its exceptional technical support. Our managed solution provides your entire user population with unlimited help desk support and troubleshooting. Optional 24x7x365 support means your employees can receive help around the clock.
Administration - SpecialAI is responsible for the administration of every user account so you don’t have to. We will manage all moves, adds, and changes along with pro-actively monitoring, maintaining, and updating your messaging system.
Single Point of Contact - In addition to the help desk support we provide each user, SpecialAI gives every customer a non-technical dedicated account representative. No more getting lost in phone queues- you’ll have a direct number to reach a real person every time.
High Availability - Our system is housed in a N+1 fully redundant state-of-the-art data center. Customers are provided with a high availability solution with clean power, climate control, hardware and power backup, 24x7x365 systems monitoring and technical support with a 99.9% server uptime guarantee.
Security – To support organization’s growing need for highly secure messaging systems, SpecialAI’s Zimbra solution is designed with a classic network security model where server-side systems must be highly secure, but the client-side need not be. With the server physically protected, organizations can deliver secure messaging and collaboration to their end users anywhere, even on their home computers, public Internet kiosks, etc. (without being forced to deploy costly Virtual Private Networks).
Backup - SpecialAI’sÂ Zimbra offering is engineered with enterprise-class backup plans in place.Â Furthermore, Zimbra supports live mailbox backup and restore which allows for the backup and recovery ofÂ a group of mailboxes or a single mailbox without service disruption.
3rd party integration - SpecialAI’s Open Source lab can integrate your Messaging Solution with third party information systems and content as well as creating “mash-up” user interfaces within the Zimbra suite itself. This could include integrating your organization’s messaging solution with a CRM solution such as SalesForce or SugarCRM.
Migrating to Zimbra - SpecialAI will assist your organization in determining the best method for migrating user data while orchestrating the entire requirements gathering process. SpecialAI will then prepare our servers for your migration, oversee the migration process, and provide your user population with all the necessary documentation to get started.
Broad Desktop & Mobile Support